Refund and Returns Policy

Overview

At Chinobazar.com, we prioritize customer satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free return and refund process under specific conditions outlined below.

Return Eligibility

• You must request a return within 3 days of receiving your item.
• The item must be unused, undamaged, and in its original packaging.
• Products such as intimate goods, health supplements, and perishables are non-returnable.

Non-Returnable Items

• Opened or used products
• Custom or special orders
• Items marked as final sale or clearance

How to Request a Return

To initiate a return:

1. Email us at support@chinobazar.com within 3 days of receiving your product.
2. Include your order number, a photo of the item, and a reason for the return.
3. Our support team will confirm the return eligibility and provide you with further instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your payment provider — it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@chinobazar.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item, contact us within 3 days of delivery.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product is defective or wrong.
• We recommend using a trackable shipping service. We are not responsible for returns lost in transit.

Contact Us

📧 Email: support@chinobazar.com
📞 Phone: +8801XXXXXXXXX

Last Updated:

June 2, 2025